Privacy Policy

1. Who we are

Evable India ("Evable Solar", "we", "us" or "our") provides solar energy solutions for residential, commercial, and industrial customers across India.

2. What information we collect

• Contact information: name, email, phone number, address.
• Project details: property type, electricity bills, consumption data, roof details, photos you share.
• Technical data: device, browser, IP address, and basic analytics (via cookies/third‑party tools).
• Communication records: enquiries, quotes, and support messages.

3. How we use your information

• To respond to enquiries and provide quotations.
• To design, install, and service solar systems.
• To comply with regulations (e.g., MNRE/DISCOM documentation).
• To improve our website and services.
• For legitimate business interests and legal obligations.

4. Legal bases for processing

We process your data based on your consent, performance of a contract, legal obligation, or our legitimate interests, as applicable under Indian law.

5. Sharing your information

We may share data with trusted partners strictly as needed to deliver our services (e.g., DISCOM applications, installation partners, payment providers). We prefer India-hosted providers and, under our data residency approach, do not transfer personal data outside India except as described in Section 10 (limited, necessary processing with safeguards). We do not sell your personal data.

6. Data retention

We retain personal data only for as long as necessary for the purposes described or as required by law and compliance requirements. Backups are retained in India-based locations only.

7. Your rights

You may request access, correction, or deletion of your personal data, and withdraw consent where processing is based on consent. To exercise your rights, contact us using the details below.

8. Cookies and analytics

We use essential cookies for site functionality and may use analytics tools to measure usage. You can control cookies via your browser settings.

9. Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure.

10. Data residency and limited international transfers

We primarily store and process your personal data within India. In limited cases, some processing may occur outside India by our service providers with appropriate safeguards.

Examples of data that could be processed outside India (only if the related feature is enabled):

• Contact and enquiry details: name, email, phone, message content (e.g., email delivery or CRM providers).
• Usage and device data: IP address, browser/OS, page views, and events (e.g., analytics, anti‑spam, or security tools).
• Project artefacts you share: site photos, electricity bill snapshots, drawings (e.g., file scanning or optimisation services).
• Payment-related metadata: payment ID, status, and related metadata as applicable (e.g., payment gateway processors). We do not store full card details on our servers.
• Support interactions: tickets, chat transcripts, and attachments (e.g., customer support platforms).

Safeguards: Where such processing is necessary, we minimise the data shared, use encryption in transit, restrict access, and implement contractual protections (data‑processing agreements). Where required by law, we will seek your consent before any cross‑border transfer.

11. Children’s privacy

Our services are not directed to children under 13 and we do not knowingly collect their personal information.

12. Contact us

If you have any questions about this policy or wish to exercise your rights, please contact us via privacy@evableindia.com or use our contact form.

13. Changes to this policy

We may update this policy to reflect changes to our practices or for legal, operational, or regulatory reasons. The updated date will be shown at the top.